Tourism Experience in Tourism Villages: Persons with Disabilities (PwD) Perception
##plugins.themes.bootstrap3.article.main##
Persons with disabilities have equal rights in society. Likewise for tourism activities. People with disabilities with their limitations, do not have many choices related to their tourist destinations. It is an opportunity for tourist villages to accept them as visitors. Must improve, both in service and in facilities. The point is to create a comfortable and safe atmosphere for them. Friendly facilities for them and trained human resources to deal with persons with disabilities. Research related to persons with disabilities must be special because each type of disability has different needs. It aims to be able to provide comprehensive solutions related to each obstacle. As in this study, the focus is on persons with mobility disabilities in understanding their tourism experience. The research was conducted qualitatively by observing and conducting interviews with tourism business actors and persons with mobility disabilities who are members of the Lingkar Sosial community. Focus on the analysis of their tourism experiences in tourist villages in Malang Raya. The study found that price was not the main factor for persons with mobility disabilities in choosing a tourist destination. Tourist destinations that are able to answer the obstacles they face when traveling so that they get an unforgettable tourism experience are chosen.
References
-
Astrom, J. (2020). Why theming? Identifying the purposes of theming in tourism. Journal of Quality Assurance in Hospitality and Tourism, 245-266.
Google Scholar
1
-
Atmari, N. V., & Putri, V. (2021). The Effect of Tourism Experience on Revisit Intention through Destination Image and Satisfaction. Management Analysis Journal, 85-95.
Google Scholar
2
-
Bi, Y., Card, J., & Cole, S. (2007). Accessibility and attitudinal barriers encountered by chinese travellers with physical disabilities. International Journal of Tourism Research, 205-216.
Google Scholar
3
-
Campos, A. C., Mendes, J., Valle, P., & Scott, N. (2018). Co-creation of tourist experiences: a literature review. Current Issues in Tourism, 369-400.
Google Scholar
4
-
Cassia, F., Castellani, P., Rossato , C., & Baccarani, C. (2020). Finding a way towards high-quality, accessible tourism: the role of digital ecosystems. The TQM Journal, 206-221.
Google Scholar
5
-
Dagustani, D., Kartini, D., Oesman, Y., & Kaltum, U. (2018). Destination image of tourist: Effect of travel motivation and memorable tourism experience. Etikonomi, 307-317.
Google Scholar
6
-
Darcy, S., & Pegg, S. (2011). Towards strategic intent: Perceptions of disability service provision amongst hotel accommodation managers. International Journal of Hospitality Management, 468-476.
Google Scholar
7
-
Forlani, F., & Pencarelli, T. (2019). Using the experiential approach in marketing and management: a systematic literature review. Mercati and Competitivita, 17-50.
Google Scholar
8
-
Fourbert, L. (2018). Men and women tourists’ desire to see the world: ‘curiosity’ and ‘a longing to learn’ as (self-) fashioning motifs (first–fifth centuries CE). Journal of Tourism History, 5-20.
Google Scholar
9
-
Garcia-Caro, S., de Wall, A., & Buhalis, D. (2012). 24 special needs customer care training for tourism. Best Practice in Accessible Tourism, 365.
Google Scholar
10
-
Islambekova, Z. (2021). The opportunities of accessible tourism or disabled people. Uzbekistan: Yeoju Technical Institute in Tashkent, Tourism Department.
Google Scholar
11
-
Jorgenson, J., Nickerson, N., Dalenberg, N., Angle, J., Metcalf, E., & Freimund, W. (2019). Measuring visitor experiences: creating and testing the tourism autobiographical memory scale. Journal of Travel Research, 566-578.
Google Scholar
12
-
Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destination image and satisfaction. Journal of Travel Research, 856-870.
Google Scholar
13
-
Lemon, K., & Verhoef, P. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 69-96.
Google Scholar
14
-
Loi, K. I., & Kong, W. (2015). People with Disabilities (PwD) In The Tourism Industry - Concepts and Issues. Macau: Institute for Tourism Studies.
Google Scholar
15
-
McKerracher, B., & Darcy, S. (2018). On textualizing barriers to travel by people with disabilities. Tourism Management Perspectives, 59-61.
Google Scholar
16
-
Mendes, J., Guerreiro, M., & Matos, N. (2016). Monitoring the Quality of Tourism Experience. The 12th Biennial Conference of Hospitality and Tourism Industry in Asia (pp. 294-305). Algarve: Asia Tourism Forum.
Google Scholar
17
-
Morgan, M., & Xu, F. (2009). Student travel experiences: Memories and dreams. Journal of Hospitality Marketing and Management, 216-236.
Google Scholar
18
-
Mulyati, T., Rohmatiah, A., Haryani, A., & Susilo, H. (2020). Sinergitas Pemberdayaan Kampung Disabilitas dan Kampung Wisata untuk Mewujudkan Simbatan sebagai Desa Wisata. Seminar Nasional Pengabdian FlipMAS (pp. 536-544). Yogyakarta: Prosiding SEMADIF.
Google Scholar
19
-
Mutia, N., Gani, I., & Syahbandir, M. (2021). Social Empowerment for People with Disability as Aceh Social Department Responsibility. Kanun Jurnal Ilmu Hukum, 211-232.
Google Scholar
20
-
Pagan, R. (2012). Time allocation in tourism for people with disabilities. Annals of Tourism Research, 1514-1537.
Google Scholar
21
-
Park, S., & Santos, C. (2017). Exploring the tourist experience: a sequential approach. Journal of Travel Research, 16-27.
Google Scholar
22
-
Santana, M., Beerli-Palacio, A., & Nazzareno, P. (2017). Antecedents and consequences of destination image gap. Annals of Tourism Research, 13-25.
Google Scholar
23
-
Sharma, P., & Nayak, J. (2019). Understanding tourism experiences as the determinants of tourists’ behaviour. International Journal of Tourism Research, 504-518.
Google Scholar
24
-
Stone, M., & Petrick, J. (2013). The educational benefits of travel experiences: a literature review. Journal of Travel Research, 731-744.
Google Scholar
25
-
UNWTO. (2001). Global Code of Ethics for Tourism. United Nations World Tourism Organisation.
Google Scholar
26